Modernization of EFS-Web

Music While on Holed

Hi. When you call the USPTO and choose EFS-Web (or any other department/topic) there's this really depressing music that plays while you're on hold. If I turn down the volume on my speaker phone I can miss the person that takes the call. Really, this music makes me down in the dumps. Can it be changed? How about old-fashioned Muzak from the 70s? Was wondering if there were studies done and it was determined that depressing music is the most effective for callers on hold --maybe it gets callers to hang up? : ) I called my utility company today and oh my god I wanted to cry. Their music is really saaaad too.



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Idea No. 181