Looks like users still need to Sign-off Authenticated Session in order to switch to a different practitioner when using their USPTO.gov account to login. It would be most efficient to have a way to select a new practitioner from the "Sign-off Authenticated Session" link instead of making people log back in to get the practitioner list. I realize this is a temporary solution, but users will be burdened with this until ...more »
Modernization of EFS-Web
In this campaign, our goal is to enhance the user experience with the electronic filing system. Please share with us your ideas on how we can improve the PAIR and e-Office Action user experience. For more information visit EFS-Web .
EFS-Web, PAIR, and now My.USPTO.gov are often down starting at midnight Eastern time. More than 2/3 of patent activity comes from timezones that are further West, including California.
Please move outage times to after midnight Pacific time.
Most users sign-in using known devices and often known IP addresses. Being forced to complete puzzles of "Identify images showing evidence of dogs having been on the sidewalk" is annoying and serves no useful purpose in the case of known devices.
This is particularly annoying when the user is quite aware of having previously selected the "This is a trusted device" tickbox.
The Time-Out appears to happen sometimes unexpectedly. It's always frustrating when that happens. This is especially true if the timeout occurs while uploading something more complex like a patent application with references.
It would be a simple solution to have the system automatically save the in-progress upload, so we do not have to restart from scratch.
When I go to submit my patent application, I'm expecting all of the required forms will be part of the package so I don't get mail saying I forgot part of the patent when I do it myself. What they are asking for isn't always clear either. I spoke to a representative who said each one is different, but aren't the main necessities the same?
The USPTO should not change the Java applet login without providing ample advance notice (1-2 months is insufficient) and without providing a clear description, working demo site, and pre-launch notifications for users to demo, analyze, develop new code, and alter workflows to adapt to the changes. Since the early 2000's when EFS was first launched, corporations and law firms have developed code to login, manage, and ...more »
I love that we can add cases to the My USPTO page to monitor easily, but currently the only view for each portfolio is by the title of the application. I would love to see an option to chose what fields to be displayed in that section. For example as a personal preference, I would much rather prefer to see application number and attorney docket number rather than the title. Also I assume this will change eventually, ...more »
As I write this, EFS-Web and EFS-Web Contingency have both been down for several days due to a PALM outage (https://www.uspto.gov/blog/ebiz/). Would the Office please consider opening a Dropbox* account that would accept ZIP uploads of submissions during outages? We could prepare PDFs for EFS-Web as usual, but then ZIP and upload them via a non-USPTO service with confidentiality guarantees. That way no single point ...more »
The EFS Contingency filing system is currently limited to "new applications, national stage submissions under 35 U.S.C. 371, requests for reexamination, and certain petitions." The system should be enhanced to include follow on submissions as well. If not all types of follow-on submissions, then at least the big ones, such as replies to restriction requirements, non-final office actions, final office actions, and whatever ...more »
Often times, charges to a deposit account are expected and understood as to why they occurred. However, sometimes, a miscellaneous deposit account charge shows up and it is difficult to determine why the deposit account was charged (even though the fee code and amount is provided). It would be helpful if the person making the charge included a brief comment as to why the charge was being made. This would help practitioners ...more »
Please modernize the fillable PDF forms so they are compatible iPhones, iPads, etc. It is fairly common to use these devices to review and sign forms. Attempting to sign USPTO fillable PDF forms on an iPhone typically ends up with corrupt and unusable forms.
After uploading documents and paying fees, give an option to download Electronic Patent Application Fee Transmittal in the Acknowledgement Receipt window. Currently, not all documents show up in the IFW tab immediately after uploading and this would bypass that issue.