An associate left our firm today so all the personnel he sponsored were removed. Each of these 80+ people received a confirmation of removal. I can appreciate the reason for sending the notification is to allow personnel working with each other to confirm erroneous removals, however, personnel in large firms such as ours expect there to be a reason for changes such as these and need not receive these types of emails. ...more »
Security and Authentication
The ability to log in to Private PAIR and EFS-Web using a PKI was unavailable on May 30 and 31. On May 31 the USPTO.gov login suddenly failed. Yes, filings can be made through other means such as the EFS-Web contingency system, fax (not applications), mail, and hand delivery (for those with direct PTO access). What cannot be done is any other function that the USPTO.gov account provides access to such as sponsorship ...more »
Discovered that requesting a certified copy through Private PAIR avoids the need for an entitlement document. Yay! It would be great to have that information included on the home page for the Certified Copy Center. For example, after explaining Proof of entitlement you could have two bullets. One for Private PAIR indicating that private access results in acceptance of entitlement; and two for all other requests where ...more »
Two-step authentication was not always required in the past for logging into MyUSPTO. With the issue of not being able to retrieve code emails today, it seems smart for the Office to eliminate any requirement for two-step authentication at the MyUSPTO login stage. Instead, require the two-step authentication when the user attempts to access a secure system for the first time. For example, the first time someone clicks ...more »
Patent assigned creating conflict with Human Interfacing Device heterogeneous Access System combined with Intelligent Information Autonomics verified Omni-all infra systems tailored, parental guardianship and rights to ownership are eminent claimed by I, Christopher M. Spradling. Major maliciousness with non compliance of open source attachments and properties set forth with non dispensary agreements and procurements ...more »
Users of the new Certified Copy Center ("Center") must sign in at the Center's page rather than access through their MyUSPTO page. Although already signed in through MyUSPTO, users will need to sign in again when accessing the Center's page.
A link to the Center should be available under both the Patents and Trademarks drop-down menus.
Kudos for converting the system for ordering certified copies. There is a major flaw in the system when you require users to log in using their USPTO.gov account. The flaw is that the system requires one or more entitlement documents before a user can proceed. This is a flaw because practitioners associated with customer numbers have access to unpublished applications, and the staff the sponsor do as well. Why require ...more »
Removing sponsored staff when they leave a firm is an urgent task and cannot always wait for practitioners to have time to complete the process. Alleviate this burden by including in the Sponsorship Tool a feature to allow for assigning different levels of security like in Financial Manager. A practitioner would designate one or more sponsored staff as administrators to manage sponsorship changes from the staff's own ...more »
In addition to the list of sponsored personnel is not in alphabetical order by default, users must scroll to see the available options for viewing more than 10 sponsored personnel per page. Options to show up to # are not visible when a user clicks on the "10 per page" link. Instead, users have to scroll to see the options for 10 items, 25 items, 50 items, and 100 items. In addition to automatically scrolling the page ...more »
Add a feature to the Sponsorship Tool to allow a user to export the list of staff that have been sponsored by the practitioner. When a large number of practitioners sponsor the same staff, having a list to confirm is greatly beneficial to ensuring that staff no longer associated with the practitioner no longer have access under that practitioner.
Currently when asked to set a new USPTO.gov password, users are stuck in limbo and have to close out the window indicating a successful password change. It would be most efficient to have the system continue with the login you requested rather than getting stuck.
This happens consistently with the sponsorship tool and occasionally with MyUSPTO.
Currently when removing sponsorship you need to click an "x" next to each name and also click an additional box to confirm removal. In situations where we're removing multiple people it is burdensome to click two times per each name. Please add a "select all" function and/or enable multiple people to be selected at one time.
When new customer numbers are requested and associated with practitioners, the Office should be able to update registered USPTO.gov accounts to include CNs the practitioner is associated with. I seem to recall this was a plan some years ago, however, it is not something that has been happening with any regularity. It is unreasonable to ask practitioners to send in a form to request their accounts be updated to include ...more »
Often, sometimes seemingly random, EFS or PAIR automatically logs the user out. It would be helpful to allow a user to set an inactivity period for automatic logout. When filing multiple papers in a single day, the time between submissions is often greater than the automatic time out period. This requires multiple logins and two-factor authentications (as selecting the checkbox for a trusted computer does nothing). ...more »
I sent 3 sponsorship requests to my practitioner today. She received no notification that she had pending requests to review. It wasn't until we went to the sponsorship tool logged in as her that she saw that she had 3 pending requests. I believe the practitioners have no reason to access the sponsorship tool on a regular basis so they'd have no way of knowing they have pending requests. I suggest that a notification ...more »