Showing 1 ideas for tag "communications"
(@ben000)

Miscellaneous

VOIP Calls Through Computer as well as Phone Calls to PTO

Sometimes waiting on hold for the PTO is quite infuriating. Considering the large volume of calls placed daily, could the PTO implement a digital VOIP to enable calls through a caller's computer that has a microphone and speaker? This could allow for useful on screen features, s.a. a time to available agent, call position in queue, and other stats, which could be displayed quietly in the background while the caller... more »

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